Your privacy is a foundational commitment at Mentos4D. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold as a Member of the platform. We encourage all Malaysian players to read this document in full.
These highlights cover the most important aspects of our Privacy Policy. They are not a substitute for the full document below, which contains complete details of your rights and our obligations.
Mentos4D does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes, under any circumstances.
We collect only the data necessary to operate your account, verify your identity, process MYR transactions, and comply with our anti-money laundering obligations.
You have the right to access, correct, and request deletion of your personal data. We respond to verified data requests within 30 days of receipt.
All personal data stored and transmitted through the Mentos4D platform is protected by 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks.
We use cookies strictly for session management, security, and platform analytics. We do not use tracking cookies to build advertising profiles or share your browsing behaviour with external ad networks.
Personal data is retained only as long as necessary for the purposes for which it was collected or as required by applicable regulatory obligations. Data is securely deleted once the retention period expires.
Mentos4D ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use our website at https://mentos4d.cam, register an account, or interact with our services. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with our online betting and live casino platform.
This Policy applies to all registered Members of the Mentos4D platform, as well as to visitors who browse the website without registering. By registering an account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood its terms.
If you have any questions about this Policy or the way your data is handled, please contact our Data Protection contact at [email protected].
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify an individual, including name, email address, phone number, date of birth, financial account details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, erasure, or destruction. |
| "Data Controller" | Mentos4D, as the entity that determines the purposes and means by which Personal Data is processed. |
| "Data Subject" | The individual whose Personal Data is being processed — typically a registered Member or website visitor. |
| "KYC" | Know Your Customer — the identity verification process that requires Members to provide documentary proof of identity and residence. |
| "Cookies" | Small text files placed on your device by the Platform for session management, analytics, and security purposes. |
| "Third-Party Service Providers" | Companies engaged by Mentos4D to provide technical, financial, or operational services, including payment processors, fraud detection providers, and customer support software vendors. |
Mentos4D collects Personal Data in the following categories, depending on your level of interaction with the Platform:
A. Account Registration Data
B. Identity Verification (KYC) Data
C. Financial Transaction Data
D. Wagering & Platform Activity Data
E. Technical & Device Data
F. Communications Data
Personal Data is collected through the following means:
We process your Personal Data on one or more of the following legal grounds, in alignment with internationally recognised data protection principles:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to perform the contract between you and Mentos4D — for example, processing deposits, executing wagers, and paying out winnings. |
| Legal Obligation | Processing required to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and KYC obligations under applicable international regulations. |
| Legitimate Interests | Processing necessary for fraud prevention, platform security, responsible gambling monitoring, and improving platform services — where these interests are not overridden by your privacy rights. |
| Consent | Processing for optional purposes such as marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time. |
Mentos4D uses the Personal Data we collect for the following purposes:
Mentos4D does not sell, rent, or share your Personal Data with third parties for their own commercial purposes. We may share your data only in the following circumstances:
The Mentos4D Platform uses cookies and similar tracking technologies to maintain your session, protect your account, and understand how the Platform is used. The following categories of cookies are in use:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, CSRF protection. Required for the Platform to function. Cannot be disabled. | Session / up to 30 days |
| Functional | Remembering your language preference, display settings, and responsible gambling limits between sessions. | Up to 90 days |
| Analytics | Anonymised data on page views, game session counts, and navigation patterns — used to improve Platform design and performance. No personally identifiable data is included. | Up to 12 months |
We do not use third-party advertising cookies, tracking pixels, or retargeting technologies. Your browsing behaviour on the Mentos4D platform is not shared with external advertising networks.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For details on how to manage cookies in common browsers, refer to your browser's help documentation.
We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | AML regulatory compliance |
| KYC Documents | Duration of account + 5 years post-closure | Regulatory and licensing obligations |
| Financial Transaction Records | 7 years from transaction date | International AML/CTF compliance |
| Wagering & Game History | Duration of account + 2 years | Responsible gambling monitoring, dispute resolution |
| Support Correspondence | 3 years from last interaction | Customer service and dispute records |
| Technical / Server Logs | Up to 12 months | Security, fraud detection |
| Analytics Cookie Data | Up to 12 months | Platform improvement (anonymised) |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised using industry-standard methods. Data that has been anonymised is no longer treated as Personal Data under this Policy.
Mentos4D implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
Subject to applicable law and reasonable verification of your identity, you have the following rights in relation to your Personal Data held by Mentos4D. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.
Request a copy of the Personal Data we hold about you and information on how it is used.
Request correction of inaccurate or incomplete Personal Data held in your account.
Request deletion of your Personal Data, subject to our legal retention obligations under AML regulations.
Request that we limit the processing of your Personal Data in certain circumstances, such as while a dispute is under review.
Request a machine-readable copy of the Personal Data you have provided to us for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing communications you have previously consented to receive.
The Mentos4D Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Account registration requires confirmation of date of birth, and KYC verification is used to enforce this requirement.
If we become aware that Personal Data has been collected from a person under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered an account on our Platform, please contact us immediately at [email protected].
Mentos4D operates as an internationally licensed platform. Your Personal Data may be processed and stored on servers located outside of Malaysia. Where data is transferred across international borders, we ensure that appropriate safeguards are in place to protect your data, including contractual data processing agreements with service providers that incorporate standard data protection clauses.
By using the Mentos4D Platform, you acknowledge and consent to the transfer of your Personal Data to servers and processors located outside Malaysia for the purposes described in this Policy. All such transfers are conducted with the application of appropriate technical and organisational protections as described in Section 10.
The Mentos4D Platform may contain references to third-party services (such as payment processors or game studios) as part of normal platform operation. Where third-party services involve data collection on their own behalf, those third parties operate under their own privacy policies and are not governed by this document.
Mentos4D is not responsible for the privacy practices of third-party services. We encourage you to review the privacy documentation of any third-party services with which you interact in connection with your use of the Platform.
Mentos4D reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or platform services. Revised versions will be published on this page with an updated effective date.
For material changes that significantly affect your privacy rights, we will endeavour to notify you via your registered email address or through an in-platform notification before the changes take effect. Your continued use of the Platform following the publication of a revised Policy constitutes acceptance of those changes.
We recommend reviewing this page periodically to stay informed of how Mentos4D handles your Personal Data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the Mentos4D team using the details below:
For concerns relating to responsible gambling, deposit limit adjustments, or self-exclusion requests, please visit our dedicated Responsible Gambling page.
This Privacy Policy was last reviewed and is effective as of 1 January 2026.
Your data is handled with care and transparency. Join over 200,000 Malaysian players who trust Mentos4D — fully in English, fully in MYR, and always with your privacy in mind.